Cancellation Policy
To better serve our clients we ask that you give us 24 hour notice if you need to cancel or reschedule your appointment to ensure you are not charged for your service. Cancellation within 24 hours is subject to a 50% service charge, and no-show without notice will be charged 100% of the service.
We request a 72-hour notice for the cancellation of any spa packages, multiple treatments lasting more than 2 hours, and appointments for parties of five or more. You will be charged 100% of the service if not cancelled 72 hours prior.
Late Arrival Policy
Late arrivals will not receive an extension of services. If you arrive 15+ min after your scheduled service, you will be subject to losing your service time and paying your deposit. If the schedule allows for your service to continue, you will be charged an additional $25.
Check-In
Please check-in at the Spa reception desk at least 20 minutes prior to your first scheduled service.
Pregnancy
For all massages, you must be 13 weeks or later. Massages will not be able to be given if you’re in your first trimester for the safety of the fetus.
Age
Massages: 18 years of age and older for massages.
Facials: 13 years of age and older will be considered by the therapist for facials; however, a parent must be present in the room at the time of service for ages 13-17. Must be 18 years of age or older for all facials.
Parties of 4 or More
An automatic gratuity of 20% will be applied to parties of 4 or more.
Raine Spa and Wellness can accommodate parties of 6-8.
Other Policies:
Access to the sauna, steam rooms and relaxation room is reserved exclusively for Guests receiving a spa treatment/s.
All appointments must be guaranteed with a credit card that is charged upon booking spa services for individual guest and groups.
There will be a $25.00 charge for downgraded services on the day of scheduled service (example – scheduled for an 80 min massage and request to do 50 min massage the day of).